How can we help?
Quick answers below — or open a ticket and a real person will reply, usually within minutes.
Order & delivery
Find logins, track delivery
Replacements
Something stopped working?
Payments & balance
Top-ups, refunds, invoices
Account access
Password, email, security
Orders, delivery & warranty
How fast will I receive my subscription?
Every order is delivered by our team — usually within 1–3 hours, day and night. Your login details, code or invite appear on your order page and in your account as soon as they're ready. For plans that upgrade your own account (marked “Upgrade your account”), we activate Premium on the email you enter at checkout.
What happens if my account stops working?
Open a ticket from your order page. We replace faulty accounts fast — usually within 15 minutes — and if we can't fix it, you get a refund to your Upzy balance or original payment method for the remaining time.
Which payment methods do you accept?
You can pay by card (including Apple Pay and Google Pay), with crypto like Bitcoin, USDT, Ethereum, Solana and Litecoin, or with your Upzy balance, which you can top up by card or crypto from your wallet. Crypto payments confirm automatically, usually within minutes.
Do I need to change any settings?
Please don't change the email, password or payment details of accounts we provide, and stay on your assigned profile. That keeps the subscription stable for everyone and your warranty valid.
Is it safe to buy from Upzy?
Yes. Checkout is encrypted, we never see your card details, and every order is covered by Upzy's warranty. If something doesn't work, open a support ticket and we'll fix it, replace it or refund you.
What's the difference between shared and private plans?
Shared plans give you your own profile on a premium account that's shared with a few other members — the cheapest option. Private plans are accounts used only by you. “Upgrade your account” plans add premium to an account you already own, so you keep your history and playlists.
Can I get a refund?
If we can't deliver or repair your subscription, you get a full or prorated refund. See our Refund Policy for details — refunds to your Upzy balance are instant.
Can I renew the same account later?
Yes — most plans can be extended. Buy the same plan again and mention your previous order number in the order note, and our team will try to extend your existing account.
Your Upzy account
I forgot my Upzy password
Click “Forgot password?” on the login page and enter your account email — we'll send you a link to choose a new one (it works for 1 hour). Didn't get it? Check spam, or email our support team from the address you signed up with.
Can I change the email on my Upzy account?
Yes — open a ticket from your account and we'll update it after a quick verification.
Where do I find my login details?
Go to Account → Orders and open the order. Delivered logins, codes and links are always shown there with a copy button.
How do I delete my account?
Open a ticket with the subject “Delete my account”. We'll remove your personal data, except records we must keep for accounting.
Still stuck?
Open a ticket and link your order — it's the fastest way to get help.