Refund Policy

We want every order to work perfectly. If it doesn't, here is how we make it right.

Non-working items

If a delivered item doesn't work, open a ticket from the order page within the warranty period. We will first try to repair it or send a replacement — usually within minutes.

When you get a refund

• We can't deliver your order — full refund.
• We can't repair or replace a faulty item — refund for the unused part of the subscription.
• You were charged twice or incorrectly — full refund of the difference.

How refunds are paid

Refunds are credited to your Upzy balance instantly. Refunds to the original payment method may be available on request and can take 3–10 business days depending on your provider.

Not eligible

• Items that work as described but are no longer wanted after delivery.
• Problems caused by changing account credentials, profiles or settings against our instructions.
• Gift cards and codes that have already been redeemed.